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Terms & Conditions

1. These terms

These are the terms and conditions on which we supply dog apparel, including but not limited to dog hats, bandanas and toys (“Products”) to you through our website (our “Platform”).

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss. 

By using our Platform, you agree to these terms. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.

2. Information about us and how to contact us

We are St.Bark, a company registered in Hong Kong, trading as St. Bark Limited. Our company registration number is 2734376. 

For any questions or problems relating to our Platform, our Products or these terms, you can contact us by telephoning our customer service team at (852) 9123-8962 or email us at hello@stbark.com.

We are the data controller in relation to our Platform and are responsible for your personal data. Please refer to Clause 12 and our privacy policy which is available at Privacy Policy for information about what personal data we collect and what we do with it. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us. 

When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

You may place orders with us as instructed on our Platform. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. 

If we are unable to accept your order, we will let you know in writing and will not charge you for the Product ordered. This might be because:

  • the Product ordered is out of stock;
  • there are unexpected limits on our resources which we could not reasonably plan for;
  • we have identified an error in the price or description of the Product;  
  • We will assign an order number to each order. Please tell us the order number whenever you contact us about your order.
  • Our Platform is solely for the promotion of our Products. 

4. Our products

The images of the Products on our Platform are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Products that you purchase may vary slightly from those images. 

Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our Platform have a ten per cent (10%) tolerance.

The packaging of the Products may vary from that shown in images on our Platform. 

If we are making the Products according to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our Platform or by contacting us.

5. Changes to our product or these terms

We reserve the right to make changes to all products, product descriptions or product pricing at anytime without notice. We may discontinue any product at any time. 

6. Providing the products

We will deliver the Products to the address as specified in your order as soon as reasonably possible. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, we are not responsible for any delays caused by destination customs clearance processes and event outside our control. The costs of delivery will be as displayed to you on our Platform.

If you do not collect the Products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 8 will apply.

A Product will be your responsibility from the time we deliver the Product to the delivery location you specified or you (or a carrier organised by you) collect it from us.

You own a Product once we have received payment in full.

We may need certain information from you so that we can supply the Products to you. If so, this will have been stated in the description of the Products on our Platform. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 8 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 

We may have to suspend the supply of a Product to:

  • deal with technical problems or make minor technical changes;
  • update the Product to reflect changes in relevant laws and regulatory requirements; 

We will contact you in advance to tell you we will be suspending supply of the Product, unless the problem is urgent or an emergency. If we have to suspend the Product, we will adjust the price so that you do not pay for Products while they are suspended. You may contact us to end the contract for a Product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than three (3) months and we will refund any sums you have paid in advance for the Product in respect of the period after you end the contract.

If you do not pay us for the Products when you are supposed to (see Clause 10) and you still do not make payment within two (2) weeks of us reminding you that payment is due, we may suspend supply of the Products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Products. We will not suspend the Products where you dispute the unpaid invoice. We will not charge you for the Products during the period for which they are suspended.

7. Return of products upon end of contract

What if your dog doesn't love something in the Gift Box, the entire box or you have picked the wrong size of bandana?  

Don’t worry! St. Bark offers easy exchange and returns within 30 days of delivery!

Our goal is to help make your furry buddy happy, so send us an email at hello@stbark.com within 30 days of delivery and our team will contact you to arrange the exchange of the right size of bandana, try our best to search for another product of equal or similar value to compensate your furry buddy or a full refund of the purchase price if your dog does not love the entire box.  However, the shipping fee you previously paid, if any, will not be refunded and the return shipping fee will be at your own cost. 

In your email requesting for a refund, please state your order number and the reason for exchange or refund so we will know how and where to improve.  Please wait for our reply of your submitted request before return of any product(s).

If you wish to return the hat, though we would encourage you to give it a few more tries for the sake of your furry buddy's health, we also understand some dogs are just born free-spirited and are not used to having a hat on.  Send us an email at hello@stbark.com within 30 days of delivery, you can receive a full refund after returning the hat, regardless of the condition of the hat.  Yes, we mean it - regardless of the condition of the hat!  However, the shipping fee you previously paid, if any, will not be refunded and the return shipping fee will be at your own cost. 

8. Our rights to end the contract

We may end the contract for a Product at any time by writing to you if:

  • you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us; or
  • you do not make any payment to us when it is due and you still do not make payment within two (2) weeks of us reminding you that payment is due.

If we end the contract, we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

9. Product defects

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Any warranty given by us under this clause does not apply to any defect in the Products arising from:

  • fair wear and tear;
  • wilful damage, abnormal storage or working conditions, accident, or negligence by you or by any third party;
  • your failure to operate or use the Products in accordance with any instructions (including instructions relating to storage, installation, use and maintenance) given by us;
  • any alteration or repair by you or by a third party; or
  • us following any of your specification or requests.

If you become aware of any defect in all or part of the Products delivered, you must:

  • give notice in writing to us as soon as practicable; and
  • return the allegedly defective Products to us (either by posting the Products to us or allow us to collect them from you).

If you have any questions about any Product, please call customer services on (852) 9123 8962 or email us at hello@stbark.com.

10. Price and payment

The price of the Product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Product advised to you is correct. 

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If the correct price for the Product at your order date is less than the price stated to you, we will charge the lower amount; but if it's higher than the price stated to you, we will contact you for your instructions before we accept your order. 

We accept payment via Pay Pal, Stripe and Apple Pay.

You must pay for the Products before we despatch them.

If you think an invoice is wrong please contact us promptly to let us know.

11. Our responsibility for loss or damage suffered by you:

  • all other warranties, conditions, or terms relating to fitness for purpose, quality, or condition of the Products, whether express or implied by statute or common law or otherwise, are expressly excluded;
  • we shall not be liable to you (whether in contract, tort or otherwise) for any loss of profit or any indirect or consequential loss arising from or in connection with the provision of the Products; and
  • our total liability to you for all losses arising from or in connection with the provision of the Products shall be limited to the total sums received by us for the Products.

Nothing in these terms will limit or exclude our liability for: 

  • death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (where applicable); 
  • fraud or fraudulent misrepresentation; or
  • any matter in respect of which it would be unlawful for us to exclude or restrict liability.

12. Use of your personal information

When you register or otherwise use our Platform, you provide us with personal data which is collected and used in accordance with the terms of our privacy policy which is accessible at Privacy Policy. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.

13. Entire agreement

These terms constitute the entire agreement between us in relation to your purchase. These terms supersede and extinguish all other agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, in relation to your purchase.

You acknowledge that you will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.

14. Other important terms

We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you do not wish to continue the contract with the transferee, you may contact us to end the contract within one (1) calendar month of us informing you of the proposed transfer and we will refund you any payments you have made in advance for Products not provided.

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

This contract is between you and us. Nobody else has any rights under this contract. No other person shall have any rights to enforce any of its term.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.

15. Governing law and jurisdiction

These terms are governed by and shall be construed in accordance with the laws of the Hong Kong Special Administrative Region.

The courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.